Frequently Asked Questions

Q: Why is the price of wine significantly more in a monopoly market?
A: Understanding the Quebec market can be tricky; however, one of the great advantages of dealing with a monopoly, is that they take care of all of the logistics of importing these wonderfully unique products. That means they manage the transportation, warehousing and (the dreaded) currency exchange. Furthermore, Onivino is committed to delivering these products to you at fair and competitive prices.

Q: “I visited a winery and tasted a marvelous wine. Why can’t I find it here?”
A: If this “marvelous wine” you’ve tasted is not available in Canada, Onivino can certainly look into importing for you.

Q: Do you donate and or sponsor events with your products?
A: Unfortunately, we do not carry inventory for donations and or sponsorships.

Q: Can Onivino help me host a private wine tasting?
A: Onivino would be to happy help! As a part of our services we can assist you in creating a tasteful (pun intended) evening both you and your guests will enjoy. It is an evening complete with tastings, expert knowledge from our resident sommelier and consultations on food and wine parings.

Q: Are the products you represent available for purchase at the SAQ?
A: Unfortunately, as private imports- you cannot find our products on the shelves of the SAQ; however, we can ship full cases of any of our products to a designated SAQ outlet near you.

Q: When can I expect my order to arrive for private consumption?
A: Once your order has been placed, you can expect it to arrive within 7-10 business days.

Q: How many bottles are there in a case?
A: Most of our products are available in cases of 12; however, we continue to do our best to bring you our more upscale products in cases of 6.

Q: “How do I know my order has arrived at the SAQ? How can I pay for it?”
A: The SAQ will personally contact you when your order has arrived, at which point you’ll have a maximum of 30 days to pick up your order. The SAQ accepts moulah in the form of cash, debit and all major credit cards. Personal checks are not accepted.